Your privacy is our priority. Learn exactly how 33D Live collects, uses, and protects your personal information as a member of our platform.
33D Live ("We", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the 33D Live website and mobile app.
This document was drawn up in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices. By registering or using our platform, you acknowledge that you have read and fully understood this policy.
We believe transparency is the foundation of trust. That is why we wrote this policy in plain, easy-to-understand language — not complex legal jargon — so you always know exactly what happens with your data at every stage.
We collect various types of information depending on how you interact with our platform. Here is a comprehensive overview of the data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | KYC verification & legal compliance |
| Contact Information | Email address, phone number | Account communications & customer support |
| Financial Data | Bank account number, deposit & withdrawal records | Payment processing & fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security & platform improvements |
| Usage Data | Game history, betting records, session duration | Service enhancement & responsible gaming |
| Location Data | Country, state (based on IP) | Regional compliance & security |
Every piece of data we collect is used responsibly and only for legitimate purposes. Here are the key ways we use your information:
33D Live does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain limited situations, we may share your data with the following parties:
All third parties with whom we share data are contractually bound to protect your information and use it only for agreed purposes. We conduct strict vetting of all partners before any data sharing takes place.
Your data security is not just a promise — it is a technical commitment we demonstrate through infrastructure that is strengthened every day. 33D Live continuously invests in the latest security technology to ensure your data remains protected at all times.
The 33D Live Platform uses cookies and similar tracking technologies to enhance your experience, understand usage patterns, and ensure the platform runs smoothly. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of our platform.
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will process your request within 30 days from the date of receipt.
33D Live retains your personal data for as long as necessary to fulfil the purpose of collection and meet applicable legal obligations. In general:
Once the retention period expires, your data will be securely deleted or anonymised using industry-recognised methods.
The 33D Live Platform is exclusively for individuals aged 21 and above. We do not knowingly collect, process, or store personal data from minors.
If we discover that personal data of an individual under the age of 21 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. If you believe your child has registered an account on our platform, please contact us immediately at [email protected].
33D Live reserves the right to update or modify this Privacy Policy at any time. Any amendments will take effect immediately upon being published on our platform. The "Updated" date at the top of this document indicates when the latest revision was made.
For amendments deemed material or significant, we will notify you via your registered email or in-app notification at least 14 days before the changes take effect. Continued use of the platform after such notice constitutes acceptance of the revised terms.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us. Our privacy team is ready to assist you.
We are committed to responding to all privacy-related enquiries within 72 hours from the date of receipt.
We do not rely on promises alone — every data protection measure we take is backed by proven technology and processes.
All data flowing through our platform is protected by 256-bit SSL encryption — the same technology used by leading financial institutions in Malaysia.
Our integrated KYC system ensures every member is a real individual. This protects our community from fraud and identity misuse.
Your personal information has never been and will never be sold to third-party advertisers or data brokers. Your data is used solely for the purposes you have consented to.
Our security system operates 24 hours a day, 7 days a week to detect and block any unauthorised access attempts before they affect your account.
Our privacy policy is designed to fully comply with the Malaysian Personal Data Protection Act 2010, ensuring your rights are always upheld in accordance with local law.
Through your account settings, you can manage your communication preferences, review the data we hold, and request deletion of your information easily — no complicated procedures required.
Join millions of 33D Live members enjoying a safe, fair, and transparent online wagering experience. Your privacy is always our priority.